Refund Policy

1. General policy

Canceling a subscription stops the next renewal but does not automatically refund a payment already made. HueBird does not provide prorated or partial refunds for unused time remaining after cancellation.

This policy does not limit any mandatory consumer right that applies to you. Paddle or Apple may review requests under the terms and refund rules that apply to the purchase.

2. How payment requests are handled

For a website purchase, Paddle is HueBird's merchant of record and handles payment-related requests. Use the support or manage-subscription link in your Paddle receipt, or visit paddle.net.

For a purchase made through the iPhone app, Apple controls refund decisions. Request help through Apple's purchase support at reportaproblem.apple.com. HueBird cannot issue an App Store refund directly.

3. Access after a refund

If Paddle or Apple issues a refund, paid HueBird access may end. Saved palettes and recipes will remain available to view in read-only mode unless the account is separately deleted.

4. Canceling future renewals

To prevent another charge, cancel before the next renewal date. Instructions are in the Cancellation Policy.

5. Contact

For help with a HueBird technical problem before contacting Paddle, email support@huebird.art.